Wenzhou speed Star Machinery Co., Ltd.
In order to establish the supervision mechanism of product quality and service, ensure the effective use of products in the demand side, provide customers with excellent products and quality services, do a good job of after-sales service is our duty-bound obligation, quality tracking service is our duty-bound responsibility. The company makes the following commitments to customers:
1. Enterprise quality management system requirements: Strict implementation of national standards related to products (or to meet the special requirements of users). The guarantee period of the product is one year. During the guarantee period, "three guarantees" are implemented for the products, and technical services are provided for the products beyond the guarantee period.
2. Product Manufacturing Standards and Quality Assurance: The company's products are strictly organized in accordance with national standards for production, customers have special requirements in accordance with customer requirements.
1. Pre-sale: Warm reception and considerate service to customers'calls, letters, visits, and earnest answers to technical questions raised by customers to help solve
2, sale: during the production period, we promise to strictly deliver the goods according to the contract requirements, quality, quantity and time.
3. After-sales: In order to cooperate with customers to further do a good job in product installation and commissioning, technical training and other service work, the company hereby solemnly promises to customers:
The performance of the products is in line with the national standard and the standard of the superior products.
(2) After the arrival of the product, if the customer acceptance process does not meet the requirements of the contract, the company received the customer's notification within 8 hours after the reply, processing.
3. The company's products are guaranteed free for twelve months. According to the requirements, free installation, commissioning and training. Our company has after-sales service tenet: "customer is limited, service is unlimited!" For each user, please read the electricity, ask for advice, suggest and use the product after the quality of the situation. After receiving customer complaints, we must reply within 24 hours and ensure customer satisfaction.
(4) Under the correct installation and use conditions, after the equipment is put into operation, if the quality problems are the product quality reasons of our company, the company will be responsible for the replacement and repair without compensation.
Wenzhou speed Star Machinery Co., Ltd.
The company set up a special department responsible for providing after-sales service, after-sales personnel are well trained in the system technology, and have a wealth of on-site experience. Responsible for after-sales service of the company's products. It mainly includes installation and commissioning, operation training, technical support, question answering, quality record and so on.
Wenzhou speed Star Machinery Co., Ltd. regular maintenance:
Regular contact with users, timely understanding of usage and user feedback. Through correspondence, telephone, fax, e-mail, to answer the user encountered in the use of various technical problems. The company is responsible for providing a one-year free warranty, in the quality guarantee period to provide users with free normal operation of all the equipment services, including system software maintenance, free upgrade services.
Wenzhou speed Star Machinery Co., Ltd. troubleshooting repair:
During the warranty period, if the product fails, the company can first make a remote diagnosis by telephone line. General problems can be solved immediately. If on-site maintenance is necessary, the company will send engineers and technicians to the site for maintenance to solve the problem for users. In the process of repair, on-site technical consultation, introduction and guidance to users are carried out. After the expiration of the warranty period, the company will continue to provide quality, preferential technical services and product support services.